Support

Get help with Vortex through our comprehensive support channels and resources.

🛟 Getting Help​

Quick Self-Help​

Start with these resources to solve common issues quickly:

• 📖 Documentation - Comprehensive guides and workflows
• ❓ FAQ - Frequently asked questions
• 🩺 Doctor Tool - Run ahoy doctor to diagnose common issues

Community Support​

Slack Community

• Join the #vortex-project-template Slack channel
• Get help from the community and core maintainers
• Share ideas and collaborate with other users

GitHub Discussions

• GitHub Issues for bug reports and feature requests
• Project Board to track development progress
• Check existing issues before submitting new ones

Professional Support​

For organizations requiring dedicated support, we offer professional services:

• New project onboarding - Get started with expert guidance
• Existing project integration - Migrate your current projects to Vortex
• Support plans with SLAs - Guaranteed response times
• Priority feature implementation - Fast-track your requirements
• Version updates and migrations - Seamless upgrade assistance
• Custom implementations - Tailored solutions for your needs

📧 Email: support@drevops.com

🚨 Reporting Issues​

Before You Report​

1. Check existing issues on GitHub
2. Run diagnostics with ahoy doctor
3. Review the FAQ for common solutions
4. Test with a clean environment if possible

How to Report​

When reporting issues, please include:

• System information (ahoy doctor info)
• Steps to reproduce the problem
• Error messages and logs
• Vortex version and configuration details

🔒 Security Issues​

For security vulnerabilities, please email us directly: support@drevops.com

Do not report security issues in public GitHub issues.

🤝 Contributing​

See our Contributing Guide.

💖 Supporting the Project​

Help sustain Vortex development:

• ⭐ Star the project on GitHub
• 📢 Spread the word to help others discover Vortex
• 💝 GitHub Sponsors - One-time or recurring donations